There has been a bit of a furore in recently as both Apple and
Microsoft let go key senior executives (Scott Forstall and Steve
Sinofsky, respectively) who were both categorized variously as
"abrasive," "difficult," and "arrogant."
In almost every popular account of the firings, the two executives
have been painted as "out of control" and having lost the confidence of
their peers--to the extent that in each case the CEO (Tim Cook at Apple,
Steve Ballmer at Microsoft) had no choice but to reluctantly let them
go. "More in sorrow than in anger," as a number of reports put it.
There's only one problem with this narrative. It's so one-sided as to be dangerously naive.
Look, no-one with any knowledge of the individuals concerned has
demurred with the general perception of Steve Sinofsky and Scott
Forstall as being prickly, arrogant and occasionally insufferable, but
look at who they were working alongside: Steve Jobs, Bill Gates and
Steve Ballmer. None of those men could be described as shrinking
violets.
Nor is it the case that these two executives were
Johnny-come-lately's who didn't "fit in." Sinofsky joined Microsoft as a
software design engineer in 1989 (24 years ago!), and Scott Forstall
came over from NeXT when it was purchased by Apple in 1997. Both had a
sterling track record of innovation and execution that ran parallel with
their occasional bouts of petulance.
In my experience, this isn't a case of time running out for two
people who had it coming. It's clear that both Sinofsky and Forstall had
in the past found ways to manage their outbursts that kept them within
(barely) acceptable boundaries, but that each found the environment
within which they were working becoming increasingly intolerable.
In other words, Cook and Ballmer allowed changes to happen in the
culture at Apple and Microsoft that eventually pushed their "jerk
over-achievers" to blow.
It happens all the time. A free-wheeling, autocratically-managed
company has room for (frequently maddening) visionary mavericks, until,
one day, it doesn't. Unfortunately, from that point on the organization
is in Treadmill, and headed toward irrelevance.
Here are the top five reasons high-performing maverick employees go ballistic, how to spot them, and what to do about it:
1. Inconsistent / Frequently Changing Priorities
Why It's a Problem: Nothing irritates a top performer more than, ditch to ditch or fad-based management.
How to Spot It: Employees hunkering down every time a new initiative is introduced--glazing over at strategy meetings.
What to Do About It: Set a short-, medium-, and long-term
strategy and stick to them for a reasonable period without being
distracted by the newest new thing.
2. Condoning Mediocrity
Why It's a Problem: The #1 reason high performers leave organizations in which they are otherwise happy is because of the tolerance of mediocrity.
How to Spot It: Disdain and distance between top
performers and others who are not pulling their weight. Dissatisfaction
with rewards (compensation, bonuses, awards, etc) given to others.
What to Do About It: Set high goals for the entire
organization, and build in both rewards (for success) and consequences
(for failure). Apply both consistently and fairly.
3. Round Peg / Square Hole Syndrome
Why It's a Problem: High performers like
to do what they're good at ‚ not be used as a a stop gap in some other
way. They view themselves as Ferraris, and get frustrated if they think
they are being used as a golf cart.
How to Spot It: Disengagement from their allocated tasks and responsibilities. Lack of follow-up and accountability. General mopiness.
What to Do About It: Review (with them) what you want this
person to do. Freshen up job descriptions and re-orientate top
performers to tasks that only they can do.
4. Underutilization
Why It's a Problem: Same as above: when you're a Ferrari (or think you are) you don't want to spend your time idling at the curb.
How to Spot It: Freelancing in areas that aren't their responsibility. Getting under everyone's feet. Going rogue.
What to Do About It: Have the employee produce a list of
what they could/should be doing to occupy free time. Review and agree on
utilization. Look at your own delegation skills--if you have an
underutilized top performer, it's a sure sign you're a micro-manager who
has problems delegating.
5. Playing Favorites
Why It's a Problem: Top
performers not only believe in a meritocracy. It's their air and water.
Start playing favorites and bypassing people despite their results, and
your top performers will be out of there before you can say, "Holy
second cousin."
How to Spot It: Your sister Sarah's son Jimmy seems much happier than your best sales person.
What to Do About It: If you need to be told, you shouldn't be managing people.
http://www.inc.com/les-mckeown/5-reasons-your-employee-is-unhappy.html
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